Provides automatic alerts and analysis of voice recording capture, accuracy and quality. Identifies appropriate and useable voice data and recordings for more detailed analysis. Identifies issues and highlights potential remedial actions for continual improvement.
A fully compliant assured cloud-based voice search, replay and compliant storage application.
Fully compliant functionality to meet global regulations to fulfil use, audit and storage rules.
Provides insights and outputs analysing key words and phrases (lexicons), sentiment analysis and activity metrics on only appropriate and relevant voice data recordings.
Identifies and surfaces only risk instances and items of interest from real time collaboration systems (Zoom, Teams, Webex and others). Provides supervisory and escalation workflow management for review and potential investigation.
