From Compliance to Communications Value
The value we deliver extends far beyond simple compliance assurance. Today, Citycom Solutions provides the essential layer needed to cleanse and structure your data to enable advanced analytic and automation tools that will help your business not just compete, but lead.
Axiom moves you past simple assurance. It builds the core data foundation that enables true competitive advantage.
Built by You, For Regulation and Intelligence
Our proprietary operating model, Axiom, is the culmination of 13 years of continuous discovery sessions with staff and regulators across the financial sector. It was purpose-built to address the dual needs voiced across the trading floor and the compliance department.
Axiom is the definitive answer to the real-world operational and compliance requests of your staff and regulators.
Axiom’s 5-Stage Communications Intelligence Pipeline
1
Universal Collection
We ensure all forms of customer conversation—from trading turrets and Microsoft Teams to modern channels—are seamlessly collected. This guarantees a complete data source.
2
Compliance Assurance & Reporting
We identify where collection is missed and provide the necessary reporting to maintain a complete, accurate audit trail, fulfilling rigorous business and regulatory requirements.
3
Data Cleansing & Verification
Axiom builds a crucial layer that assesses the usefulness and quality of your communications data (using ACQS for voice quality), ensuring only clean, verified information progresses to analysis.
4
Near-Real-Time Insight Delivery
The cleansed data is then posted directly into your business tools, delivering high-level, actionable insights on a near-real-time basis, enabling faster, informed decision-making.
5
Intelligent Retention & Cost Control
We ensure data is retained for the exact duration stipulated by regulatory or legal requirements. Critically, Axiom accurately measures and builds reports of the costs associated with this retained data, enabling precise budgeting and cost optimization across your business.