The Axiom Framework: Complete Communications Solution
The Citycom Solutions Axiom is a proprietary operating model designed to transform enterprise communications data from a potential liability into a secure, compliant, and actionable asset.
Axiom’s 4 Interdependent Pillars
Pillar 1: User Reconciliation
Foundation (Accurate Attribution)
This foundational pillar solves the critical issue of accurate data attribution. Citycom seamlessly integrates with your entire communications infrastructure, including Microsoft Teams, trading turrets, Cisco telephony, and WhatsApp, to create a single, unified, and verified identity for each user. This ensures that every piece of data is accurately linked, regardless of its source, providing a complete, compliant, and auditable data set from the start.
Pillar 2: Call Data Reconciliation
Integrity (Path Completeness)
Once users are identified, this pillar focuses on data integrity. It assesses the entire communication path, from source to destination, and critically, guarantees that communication path completeness is checked for every individual interaction. The resulting data is housed in a tamper-proof and immutable repository, providing a complete, non-repudiable audit trail for compliance officers.
Pillar 3: ACQS
Usability (Content Quality Score)
Axiom tackles the "garbage in, garbage out" problem with its unique ACQS. This powerful capability analyzes audio without listening to the content, scoring its quality based on technical factors like signal-to-noise ratio, background noise, and speaker volume. ACQS ensures that you are capturing usable data, allowing you to prioritize high-quality data for downstream analysis.
Pillar 4: Storage and Retention
Actionable Asset (Policy Automation)
The final pillar transforms the secure data into a dynamic asset. Citycom applies intelligent, rules-based retention policies that automatically store and delete data based on its asset class and specific regulatory requirements (FINRA, MiFID II). Concurrently, powerful analytics tools turn the retained data into actionable business intelligence.
Axiom Automation Capabilities
Axiom moves beyond simple recording, applying automated intelligence across the data lifecycle to ensure compliance and enhance operational efficiency
Compliance Validation
Automatically validates communication path completeness for every interaction.
Data Categorization
Automatic classification and scoring of content quality (ACQS) without human review of audio content.
Lifecycle Management
Automated application of rules-based retention and deletion policies based on regulatory mandates.
Axiom Complete Service Suite
The modern communications landscape is a minefield of challenges. Our suite of services offers a complete solution to help you navigate and master them.
Communication Systems and Tools
If your firm is navigating a labyrinth of complex communication tools and struggling to ensure every message is captured and compliant, our integrated solution can simplify your operations.
Our Communications Systems and Tools provide a full suite of services that integrate seamlessly into your existing infrastructure. This includes robust messaging platforms, video conferencing, and collaboration tools, all designed to enhance your team's productivity and connectivity in a secure environment.
Communications Data Capture and Storage
Are you facing the challenge of capturing every piece of communications data—from Teams calls to encrypted chat messages—without missing a single, critical record for regulatory scrutiny?
We offer a robust solution for capturing and storing all your communications data, including emails, instant messages, and voice calls. Our system ensures all data is securely collected, indexed, and stored in a compliant manner, ready for retrieval and analysis whenever you need it.
Communications Data Archiving
For financial firms, long-term data retention isn't just about storage—it’s about providing an immutable, tamper-proof audit trail for decades. If you are struggling with legacy archiving systems or ballooning storage costs, we have a solution for you.
Our archiving solutions provide a secure, long-term storage repository for all your communications data. This service helps you meet regulatory requirements and internal governance policies by ensuring data is immutable, searchable, and accessible for the required retention period, while also optimizing storage costs.
Communications Data Migration
If you are struggling to move sensitive communications data safely and securely while ensuring a full chain of custody and hashing every piece of data to ensure the copy is perfect then click below.
We specialize in the seamless and secure migration of communications data from one platform to another. Our service ensures that all data, metadata, and message integrity are preserved during the transfer, minimizing downtime and risk while upgrading or consolidating your systems.
Communications Data Assurance and Management
Are you looking for a way to move beyond reactive compliance and proactively monitor for policy violations, insider trading, and other data risks in real time?
Our assurance and management solutions provide comprehensive oversight of your communications data. This includes monitoring for compliance, detecting policy violations, and providing an auditable trail of all communications. Our tools help you proactively manage data risks and maintain the highest standards of data governance.
Communications Data Analysis
Raw data is not enough. If your team is struggling to turn vast volumes of communications data into actionable intelligence for risk management and operational insights, our analytics solutions can help.
Our data analysis tools transform raw communications data into actionable business intelligence. We provide powerful analytics and visualization dashboards that help you identify trends, monitor key performance indicators, and gain valuable insights into your organization's communication patterns and effectiveness.
Agile Deployment and Seamlesss Data Ingestion
Deployment Flexibility: Hybrid or Cloud
Axiom understands that one size doesn't fit all. We offer two primary models for infrastructure alignment and security posture:
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Cloud Deployment: For maximum scalability and speed, the Axiom framework can be deployed as a fully managed, secure Cloud service, drastically reducing operational overhead, guaranteeing high availability, and providing instant access to the latest features.
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Hybrid Deployment: For organizations with strict data residency requirements, core data ingestion, recording, and reconciliation processes can remain on-premise within the client’s secure network, while advanced components like analytics dashboards can be leveraged from the Cloud.
Universal, Automated Ingestion
Citycom guarantees that all communications data is captured, regardless of volume or source, through sophisticated and automated ingestion pipelines:
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API-Driven Ingestion: For modern, cloud-native platforms (Microsoft Teams, Zoom, WhatsApp). Axiom utilizes secure, real-time API connections, enabling instant data streaming, high fidelity, and the preservation of crucial metadata from platforms across the enterprise.
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Direct/File-Based Ingestion: For legacy systems (trading turrets, older PBXs). Axiom supports direct ingestion via standard protocols like SFTP or secure file drops, normalizing high volumes of structured and unstructured data files immediately