Capabilities
Here are the details of our capabilities, on the platform that bring the outputs to life.
Capture
Voice Accuracy, Quality & Usability
User Validation & Analysis
Monitoring & Surveillance
Business Applications
SEARCH & REPLAY
Telephony system to recorder comparisons
Output:
Matches & exceptions report
CLOUD COMPLIANT CAPTURE
Validating all data accuracy
Output:
Voice data accuracy report
COMPLIANT DATA ARCHIVE
VR file Q Score
Output:
Scores & enhances metadata
CALL MATCHING
Telephony system to recorder comparisons
Output:
Matches & exceptions report
DATA MATCHING
Validating all data accuracy
Output:
Voice data accuracy report
QUALITY SCORING
VR file Q Score
Output:
Scores & enhances metadata
VR FILE ENHANCEMENT
Poor quality VR files improved to obtain insights
Output:
Improved quality audio files
BIOMETRICS
Voice & Facial recognition
Output:
Known/unknown person. Signal and score vs footprint
SENTIMENT ANALYSIS
Attitude scoring of each word & Identification of attitude
Output:
Signal of attitude and score
LEXICON SEARCH
Surface specific words / phrases
Output:
Signal identifying word with confidence score & optional word delivery
OBJECT
RECOGNITION
Identification of any object
Output:
Signal of required object
GESTURE
RECOGNITION
Identification of hand gestures
Output:
Signal of required object
DOCUMENT RECOGNITION
Identification of document type
Output:
Signal of required document
DOC TO TEXT, OCR
Reads text from displayed docs
Output:
Text file of content
TRANSCRIPTION
Pure voice to text
Output:
Text file
TRANSLATION
Text to other language
Output:
Normalized text file
TRADE TERM SCRAPING
Lifting of trade terms from transcript
Output:
Automated trade blotter
